Frequently Asked Questions
What are your Customer Service hours?
9:00am - 5:00pm EST, Monday thru Friday, except holidays.
Do you deliver to a P.O. Box?
Yes. You may select USPS Priority Mail for delivery of your order during the Checkout process.
How do I check the status of my order?
In order to check the status of your order, please use our Order Tracking System.
Can I order from outside the US?
At this time, TV Spot Shopping is only able to fulfill orders that are to be shipped to an address in the United States, Puerto Rico, Guam, or the Virgin Islands.
What should I do if I have trouble with the website, such as unable to login or add to cart?
You may call Customer Service at 1-888-737-8234. Alternatively, you may alert us via email.
When will my order ship?
Orders for products that are in stock will ship within 2-5 days from receiving confirmation of payment funds (credit card or check clearing).
POLICIES
Returns:
Within 30 days of receipt of your shipment, you may return any item, for any reason, for a full product refund (less s/h). This refund will reflect the full product price, not including any shipping costs. Make sure to call our customer service department at 1-888-737-8234 BEFORE returning an item so it can be assigned a Return Authorization Number. Returns may not be accepted without a Return Authorization Number.
RETURNS AFTER ANY Manufacturer’s 30-DAY GUARANTEE ARE SUBJECT TO THE FOLLOWING:
All returns over the manufacturer's 30-day guarantee, not to exceed 6 months, will be issued a merchandise credit upon receipt of the unopened product. All merchandise credits must be used within 6 months of receipt. Shipping and handling is not included in the merchandise credit. No refunds or exchanges.
Data Collection:
Mailing Lists and Data Use
We aggregate email addresses of our visitors for the purpose of sharing discounts, sales, or special offers through our eFlyer program. We may also send you customer feedback surveys to obtain your input in making our site more efficient for our customers.
Privacy:
At TV Spot Shopping, we are committed to giving you quality service. As part of that commitment, we gather information about our customers and website visitors so we can better serve you. Because we realize that your privacy is important to you, your privacy is also important to us. When you buy from us over the Internet, you can be assured that we respect the confidentiality of personal information that identifies you and treat that information responsibly. As described in this Privacy Statement, we do not authorize the selling or renting of your personal information to third parties for their business purposes.
We are not responsible for the privacy policies or practices of the websites from which you access our site, sites we link to, or of any sites that are linked to our site.
Terms and Conditions:
In order to use this website, you must agree to the follow terms and understand our conditions.
The information on our website is believed to be accurate during the time of review, but there is no guarantee and/or warranty to the accuracy of any information found within the website. The information posted may have changed since the review date. We will not be held liable for any inaccuracies and we strongly suggest that you carefully read the Terms and Conditions statement that accompanies the products from their prospective manufactures. We may contain links to other websites throughout the Internet, any links to such sites are operated and/or owned by third parties. We may not be held liable for any inaccuracies of these links, availability of information, and/or the content of information that may be found within third party website(s).
You, the Internet viewer, understand and agree that the use of this website is for use at your own risk. No liability shall be held against us for any inaccuracies, or lack of reliability of which may be involved, nor do we warrant against the results of such possible incidences that may cause damages and/or inconveniences to the Internet viewer. We will not be held liable for any possible consequential, or any indirect damages that may be brought upon by the use, or inability to use our website.
While we maintain a secure Website through MonsterCommerce and GeoTrust, we can not be held liable for any indirect damages brought upon by the use, or inability to use our website.
Order Information:
By web: Ordering online is available 24 hours a day and is the fastest way to have our products shipped to you. With our easy to follow checkout process, you can enter your credit card directly into this site's secure server which will encrypt your information.
By phone: Call in to our order center at 1-888-373-8234. This number is for orders only so please see the customer service info below for additional questions or information you may need.
By mail: If you prefer, you can also send in a check or money order. Simply add the products that you want into your shopping cart. Before checking out, click on View Cart Details under the Shopping Cart on the right hand side navigation bar. Print out the page that appears titled "Your Shopping Cart" with the Cart Subtotal. Double check to make sure all of your quantities are correct. Include that print-out with your check or money order and mail it to the following address:
TV Spot Shopping®
P.O. Box 181487
Casselberry, FL 32718